Complaint - VodacomAccount

<p>I was due for an upgrade, so i did it online. In December when i received my new phone and tablet, i also received an invoice of an amount which was due that i had to pay for. I didn' know that i was not suppose to pay for it. So i was thinking if you do it online you dont get charged for admin fees or once- off connections fees. I have realised this when i checked my phone balances on the " my vodacom app " there was a charge for an admin fee and a once- off connection ( for the tablet) but the tablet with the phone is for free...you don't pay for that! So i spoke to the online dept. asking do i get charged for this fees and invoice that came with it....in other words it was just an normal upgrade for 24 months...why was i suppose to pay 3 months upfront for this.???</p> <p>I have been trying to speak to the correct person in the accounts dept, arranging for a credit on my account, but no luck, i am still waiting for this to be sorted out since January. </p> <p>Everytime when i'm phoning the person says it still in pogress but no other details why there is a service request logged.</p> <p>And i had no feedback on this ever since!</p> <p>My account need to be corrected. As soon as possible. This is unacceptable!!!!!</p>