RD
Riaaz D
1 reviews | Active since Mar 2015
17 Sept 2024, 15:47
Complaint Vodacom Shop Springs Mall
I visited the Vodacom Springs Mall Branch. I was assisted by Zama. She was great however her Branch Manager Jody was terrible. She is not fit to be a manager. Her EQ is very low and needs training. She speaks over customers without listening. Zama is more of a manager than Jody. My number is ***. The owner and Vodacom Brand should be concerned as this will tarnish their reputation. Even after telling Jody I will complain she said it's she does not care as they don't belong to Vodacom but Hicell. Vodacom should fine such stores who do not take action against these Managers because they will be the detrimental to the Brand.
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Replies (1)Vodacom's replyOfficial
18 Sept 2024, 08:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply18 Sept 2024, 08:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
