Complaint- Vodacom Service still unresolved

Item: Vodacom
Rating: 1
Author: Tasneem H

I upgraded in June, however, within the 14 days cooling off period I had called them back to cancel my upgrade and close my account. It's now the 07th September, I'm emailing and still chasing for this to be completed. The device is back with them and I'm paying for something I am not using. Rude staff and pathetic service

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Replies (1)

Vodacom's replyOfficial

08 Sept 2023, 08:23

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply08 Sept 2023, 08:23

Official