Complaint: Vodacom Repairs Job Number: ***9

Vodacom. I want to complain about Vodacom Repairs Job Number: ***9. I sent in my Samsung Galaxy Active 2 watch on 9 March 2020 to get the back plate replaced. After many complaints, the watch was finally booked in on only 25 March 2020 (Yes, something that should have taken 24 hours to do took you, Vodacom, 16 days to do.). The watch was sent from Potchefstroom Repairs to Johannesburg. According to the lady I spoke to at Vodacom Repairs she says the watch was received by Vodacom Advanced Repairs Center in Johannesburg. They send a quote for the repair to Potchefstroom Repairs center, which is obviously closed due to the lock down, to contact me with the quote to accept it before they can do the repair. Potchefstroom Repairs should have contacted me with the quote, but how on earth can they when they are closed? So when The Advanced Repair Centre didn't hear anything back from Potchefstroom Repairs Centre (because they are closed due to the lock down and Vodacom knows this very well) they simply returned the watch "unrepaired" You would agree when I say this is, from day one, unacceptable. From the the first time I have handed in my watch to be repaired I have received nothing but absolutely terrible and disgusting (actually no service at all) service from Vodacom. WHY couldn't the Advanced Repair Center just contact me directly with the quote via calling, sms or e-mail? WHY would they send the watch back "unrepaired" when they KNOW Vodacom Repairs Potchefstroom is closed during the lock down? WHY would the Advanced Repair Center even expect a reply from Potchefstroom Repair Center when they know the shop is closed. Now my watch is lying in a RAM Couriers Warehouse somewhere (for weeks now), to be send back to Potcheftroom, to be rebooked ,to be sent back to Johannesburg. THIS IS THE WORST CUSTOMER SERVICE EVER! I have not received any feedback from Vodacom at all. Does no one at Vodacom have any common sense? I am very disappointed in and angry with Vodacom and Vodacom Repairs and the whole ordeal already have been through.