COMPLAINT - Vodacom Invoices and Statements – I***

Please refer to my conversation with Pila on 30/09/2024 where I complained about an upgrade on both my packages and asked to pull voice recordings of my conversations with Shereen dated 09/09/24. No call reference could be given / not available.

Voice Recordings were to be used to determine if I accepted the upgrades and I am still waiting for feedback.

Now I receive invoices on both packages that were upgraded against my will, and I will be stopping the debit order if this is NOT RESOLVED !!!

Both packages to remain on the packages they were on and contract expiry to remain as it was. Shereen **** and said the packages that I was on, expired and I HAD TO upgrade. I was not happy with this from the beginning!

Obviously speaking to your call center is NOT RESOLVING my issues. Maybe I should just cancel my contracts and this will spark some action to be taken.