Complaint: Vodacom disregards loyal customers

Complaint: Vodacom disregards loyal customers

On Sunday, 23 August 2020, I requested a quotation from Vodacom to facilitate the process of increasing my fibre speed (this following after it was reduced to a promotion which nobody also declared to me). I received the quote in good order and I gave the instruction that they may proceed. It is probably also a good time to remind you that we are currently still in a state of lockdown and as a result I am still working from home and my children are subscribed to home-schooling. The quote did not indicate any internet downtime at all because if they did I would have reconsidered increasing the speed to limit the inconvenience to my employer and my children.

On Monday afternoon at 16:00 the internet went off unexpectedly and has failed to be restored to date. I have been phoning multiple times on a daily basis to get this resolved and have been sent from pillar to post without any joy. A number of contradicting excuses has been offered to me, probably as an attempt to get me off the phone. I have asked to speak to supervisors or anyone in management but has been denied any access to them. Apart from this I have been told that someone will call me back immediately – I am still waiting.

I have been a loyal customer of Vodacom for over 20 years but apparently losing one cell phone contract and one fibre contract does not concern them at all. I do have to wonder how many other unhappy customers have faced this total disregard and how many are to come.

It is impossible to put into words the discomfort and unnecessary stress this has added to not only my life, but the life of my children. Having to try and catch up on work and school work for the past week is a mammoth task. I do not have hope to be assisted anytime soon as it is already past noon on Friday and I suspect getting them to sort it out over a weekend would require unimaginable persuasion from my end.

No resolution?