Complaint: Vodacom cancelled my insurance without my consent.

I am extremely disappointed with Vodacom. My phone insurance was cancelled without my knowledge or consent on the 03rd January 2025, the very same time that my contract was moved to a month to month basis. At no point did I request for my insurance to be cancelled.

When I called on the 12/08 to query, I was told that my phone does not have insurance - which Is completely untrue. Because of this, my phone is now broken and cannot be repaired, as I am left without insurance cover. From the date of cancellation until today, no one from Vodacom as contacted me to resolve this matter.

I have been paying my cellphone contract for the full 36-month period without missing a single payment, and this is the treatment i receive. This is unacceptable.

I demand an urgent investigation, the reinstatement of my insurance, and for Vodacom to take full responsibility for the damages caused by their negligence. Since my phone is now broken and I was left without cover through no fault on my side, I expect Vodacom to compensate me for the cost of repair or replacement.

Vodacom must resolve this issue immediately.