Complaint - Vodacom

I upgraded on the 4th of December 2020 to the new Samsung S20 Ultra.

From day one I noticed a sound within the phone when lightly shaken.

I did not make anything of it at the time but over time it became louder. This is at the back of the phone around the camera area.

I went to Vodacom in Centurion Mall on the 29th of December, told them that I am unhappy and that it was still a brand new phone, only to find out they would not replace it and that I have to send it in and pay for the repair.

The phone is not even n month old.

I want it sorted out ASAP

I am reachable on ***.