AS
Alec S
1 reviews | Active since Apr 2015
20 Apr 2021, 12:12
Complaint vodacom
I have been trying to cancel Value added services on my Vodacom account. Did you know that each cancellation is a separate dept? Have you tried to contact all these departments?? I managed to contact 3 of the 4 I'm trying to cancel after many challenges and cut lines and slow systems etc.... However the insurance cancellation is the biggest challenge of them all. Still waiting after an hour on the line. I know why they do this. They want you to give up and walk away. However I never walk away. I will go all the the way to Joosub (CEO) to clear this up. They've messed with the wrong customer. I am a bull terrier. I have 3 accounts with vodacom. I must be outta my mind!!!!
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Vodacom's replyOfficial
20 Apr 2021, 14:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Apr 2021, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Alec S's updateReviewer Update
20 Apr 2021, 17:11Vodacom have rep**** to me and sorted out my issues. My question is: Why must it get onto social media before something is done about it. Thanks to Hello Peter for making this happen. And to Luwando Mahali at Vodacom for sorting out my issues.
AS
Alec S's update20 Apr 2021, 17:11
Reviewer Update
Vodacom have rep**** to me and sorted out my issues. My question is: Why must it get onto social media before something is done about it. Thanks to Hello Peter for making this happen. And to Luwando Mahali at Vodacom for sorting out my issues.