Complaint: Vodacom 4U Northgate Mall

Good day

I went to Vodacom 4U Northgate Mall on Sunday 15th July 2018 to blacklist a cell phone where I was assisted by Max Dehamel and Marvin.

When Max asked why I was blacklisting the phone I told him that my brother was ****** in Limpopo. Both gentlemen found it funny to be ****** in Limpopo and began to laugh.

I got upset and told them that they are laughing at a serious matter. Marvin became aggressive and said what had happened to my brother doesn’t compare to being ****** at gunpoint. Marvin was aggressive and very rude. I said I would escalate this and both gentlemen said I should go ahead. Marvin said I should go to another Vodacom store for assistance and begun playing on his cellphone after Max had left to go and watch videos on a cellphone with his colleague.

That’s when I threw a tantrum and asked to speak to the manager. Marvin said the manager was not there. Max eventually blacklisted the phone after I threw a massive tantrum in the store.

I am extremely appalled at the level of service I received and hope that Vodacom will take this matter seriously.

I sent an email to ********** and called the customer care line but I have not been assisted.