Complaint vodacom

See letter below

This hs a complaint about the management at the Vodacom store in the Goldfields Mall in Welkom. This is NOT the first time i have had a complaint about this store.

I firsrt sent a change of address to *** 20.7.2020 to change my email address as it expires month end I had no response from them so phoned Mrs Mrs Dalhouzie 21.7.2020 at the store and she said she will change , it was changed even sent a copy TO PROVE it was changed. She never bothered to make sure if it was changed. I have had numerous problems with her over the years and always keep quiet. As she is always so sorry. And will check in future. Just a couple of months ago also had a problem and also just kept quiet.

Very seldom have I been into the store for something and she is never there always OUT.

When confronted oh please I will sort it out......WHEN IS SHE GOING TO DO WHAT. She is slways out..... .

Mrs J Dalhouzie first worked at the other store that was there a number of if times I had complained to her about problems, only once was I sent a letter of apology and not from her but a clerk that worked there. Mrs Dalhouzie promised to make sure everything was going to be sorted. IT NEVER HAPPENED THAT STORE EVENTUALLY CLOSED.

Vodacom Goldfields branch not a good place to go to........after all these years with good service now that is even going down the drain. The technician men also at both stores don't gave a clue what they doing other than the basics.

Regards Carol Gembicki ***

Carol Gembicki ***