Complaint Unhappy customer

Im very unhappy with the service provided by consultants and TL. I was billed incorrectly. I called customer service and spoke to Goodness and the TL Thanyane. TL promised a call back Monday and to date I have not received feedback regarding my issue. I called today following up on the matter. The consultant advised that insurance was cancelled ,however I need to call for the refund. This was not the agreement with the TL. The TL advised she will resolve the mater and call me back. Now I need to call the Insurance. Please urgently call me on ***. Not happy customer after being with vodacom for many years.

Reference