Complaint / Unauthorised changes to Contract

On 1 December 2018, no data or airtime was loaded. After numerous calls, posts on facebook page, etc, it was FINALLY loaded on the 3rd of December. I then had to fight for my previous month's data that was just taken. Whilst waiting for Vodacom to sort out their error, I had to purchase data. Same story again on 01 January 2019. No data loaded. A call to the Call Centre, and we are told it is an upgrade issue and nobody is there to help (yet I upgraded in July, and between then and end November, no problems). On 02 January, I went to a Vodacom store, only to discover that Vodacom had REMOVED my My Meg 500mb data bundle (which is valid for 24 months) and that was why I was not receiving my data. Funnily, the amount I must pay remains the same. The vodacom shop kindly logged a service complaint 1 - ********** ********** 9 (the first number could be an I) and STILL the problem has not been solved and STILL I am without data.

My contract states that I will receive my airtime and data bundle on the 1st of every month. For the last two months - I have had to fight tooth and nail to get this matter resolved AND incur unnecessary expenses by having to purchase data. How much longer must I wait and how much more must I spend before this matter is resolved?????? My next stop at close of business today is the Ombudsman and National Credit Bureau as Vodacom seems to think they can do what they want and we, the client, the idiots contributing towards their empire must just suck it up!!!