Complaint - Unable to upgrade as returned device still not booked back into stores since 25 jul 2016

<p>I have processed an upgrade between 18 - 25 July 16, cannot remember the exact date on ********** . However i did not want the phone and i as told to return the device when it got delivered. It was delivered to me and i returned the package without signing or opening it. I have been speaking to Pakamile and Dineo and Andriesa, they promise to call back and never fo. I have been trying to upgrade ever since. Call Vodacom upgrades and been speaking to supervisors and call centre agents and cannot get an answer as to when the device will be booked back. They said they put in an urgent request on the 27 July but still nothing. The special i was interested in expired yesterday, the Sony Ericsson M4 Aqua Silver. I can be reach on ********** to discuss further. I have called everyday ever since almost 5 times a day. </p>