Complaint: Unable to receive phonecalls and sms (Customer Care of NO assistance)!

<p>I’m writing this email with extreme anger and frustration towards Vodacom. I am unable to receive phonecalls and sms’s to my phone. I last received a phonecall on Thursday 18 August at 17:32 and an sms on Thursday 18 August at 14:32. I am able to make outgoing calls</p> <p> </p> <p>I run a business and my birthday was yesterday (Saturday 20 August). Instead of concentrating on running my business and enjoy my birthday by receiving calls etc, I had to make countless calls to Vodacom’s customer care line (111): at least 6 times in one day for more than an hour!!! I can give a detailed account of each call and conversation I had with each consultant but I don’t have the energy nor the desire to do so. However, in brief, sach call centre agent asked me:</p> <p>1. What cellphone I use,</p> <p>2. To me check/refresh my network settings,</p> <p>3. Restart my cellphone</p> <p>4. Put my sim card in another call and dial number to test whether it’s my cellphone that is the problem or whether it’s Vodacom. I did put my sim card in another phone, dialled my number and it went through. Therefore, ,the problem isn’t my phone!</p> <p> </p> <p>Two specific incidences really infuriated me:</p> <p>1. The one agent whom I spoke to at 14:50 on 20 August told me she would call me back in 5 minutes on the number that I was dialling from which isn’t the one with the problem. More than 24 hours later I am still waiting for her to call me!!!</p> <p>2. The last call I made to 111 sapped my last energy. I spoke to an agent at 15:45 on 20 August and explained my problem for the umpteenth time only to have him tell me that he will escalate my problem and sms my reference number to my cellphone</p> <p> </p> <p>All in need is to be able to receive calls and sms. I definitely shouldn’t be experiencing such extreme frustration.</p>