KL
Karen L
1 reviews | Active since Aug 2023
12 Dec 2023, 08:07
Complaint to Vodacom
Dear Vodacom - you are once again 'surpassing' yourself with the absolute disregard for a consumer. I had ***** from you on my bank account (I have never had a Vodacom account) which was only resolved by getting a Vodacom executive involved. Now, months later I am once again 'harassed' by what I assume is a contact centre agent, insisting that I have a Vodacom account and going as far to tell me that I need to go into a Vodacom store to resolve whatever the issue is - I have numerous times told them that I don't have a Vodacom account and for the to stop calling me - to no avail - sort your business out!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
12 Dec 2023, 10:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Dec 2023, 10:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KL
Karen L's updateReviewer Update
13 Dec 2023, 15:36Despite this complaint and a phone call that made no sense, I have today received an email from a Denise (supposedly from ***** Disputes) with no official signature or clarification requesting a copy of my ID - REALLY!!!! I would randomly send a copy of my ID out - get your act together Vodacom. As explained on numerous occassions I HAVE NO VODACOM ACCOUNT NOR HAVE I EVER - NEITHER HAVE I APP**** FOR ANY CONTRACT WITH YOU!!!!!!
KL
Karen L's update13 Dec 2023, 15:36
Reviewer Update
Despite this complaint and a phone call that made no sense, I have today received an email from a Denise (supposedly from ***** Disputes) with no official signature or clarification requesting a copy of my ID - REALLY!!!! I would randomly send a copy of my ID out - get your act together Vodacom. As explained on numerous occassions I HAVE NO VODACOM ACCOUNT NOR HAVE I EVER - NEITHER HAVE I APP**** FOR ANY CONTRACT WITH YOU!!!!!!