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cyfra L

1 reviews | Active since Aug 2016

02 Sept 2016, 18:27

complaint to sales department Fals adverti*****t and bad costumer service

<p> My application kept giving stories that they have not received any thing, my case was escalated, and we’ll let just say here i am again. No phone, no feedback NADA. i though let me try vodacom a better company , we’ll let just say i am not even a costumer yet and i already have a bad experience and do not want to go any further with this can kind of customer care , it’s a waste of my valuable time and money . They can keep their dump phone. i now have already have a new phone with a company who does not beet around the bush . VODACOM i can only say on to you for shame!!! i will never recommend this network to anyone. Thanks for letting me feel like an un welcome person in South Africa. I can only say have a clean check of these people reviewing application because your staff do not give feedback, they lei, and deceive. I called the helpdesk and one of the agent of Thobani asked to personally send him all my docs he is going submit them and make s**** nothing is missing, he did so and the following they when he called the review department they had the nerve to tell him Sorry but the client has not submitted any supporting document, when he confronted them with the fact that he himself loaded them up in the system the Story changed to no Actually we are doing a credit check. I am not made. I am just disgusted with your not so client friendly services</p> <p>In any case if you want to escalate this once more you can, don’t think any results will come out.</p> <p>Reference number ********** 5<br />Email I send my document a number of times ********** <p> </p> <p> For me you can keep your contract, your competitor beat you to the punch</p> <p> </p> <p>next your sales people will claim that they could reach me</p>

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Replies (1)
Vodacom
Vodacom's reply03 Sept 2016, 06:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team