Complaint Title: Vodacom Home Wi-Fi Contract Not Activated on Agreed Date – Now Left Without Internet

I recently signed a new contract with Vodacom for Home Wi-Fi and was informed that the connection would be activated on the 8th. I was told that I should simply call on the day of activation for the service to be connected. Based on this information, I cancelled my previous service provider because I trusted that Vodacom would honour the activation date.

Today is the 8th, and when I called in for the connection as instructed, I was told that the department responsible for activation is not working today. This was never communicated to me at any stage. As a result, I am now left without any internet connection at all. When I asked for assistance, I was told that there is nothing they can do and that I must wait until Monday which is going to impossible because there is no one in the house. I was even told to "make a plan" in the meantime, which I find extremely unprofessional and unacceptable.

I depend on my internet for work and daily responsibilities. Vodacom's failure to communicate and failure to provide the service on the agreed date has now placed me in a very difficult situation.

I am requesting the following from Vodacom:

1. Immediate activation of my Home Wi-Fi contract or an urgent alternative temporary solution.

2. Accountability and a formal apology for the lack of communication and inconvenience caused.

3. Appropriate compensation for the days I am unable to use the service that I am already contracted and expected to pay for.

I trusted Vodacom to deliver, and instead I am now without essential connectivity. I require urgent resolution.

Regards, Nobuhle Maria Kgomo ***