Complaint that will be escalated to ICASA and the Consumer tribunal

Horrible ratchet service, I have sent in a device for repair , first the insurance company had no policy for me when I was paying monthly, I had to struggle for weeks to get the policy and payments linked and had to resort to threatening them with the insurance ombudsman eventually the same was resolved and I received the repair quote and paid it, The excess was paid when the first repair quote was received on the 1st after weeks of waiting and constant follow up from my side the device was escalated to head office and a new quote was generated, No one submitted the claim to the insurance or advised me that my original excess paid was short or a additional amount needs to be paid, I have been the only one taking initiative and following up, it is Asif no one knows how to do their job and if I did not make any follow ups nothing would have been done, I have been out of pocket in regards with lost business as I had lost the use of a device for more than a month I have also spent hours on the phone when i should have been working. I have spoken to supervisors and repair staff and all of them seem to lack training, Also note on my calls to Vodacom repairs Eastgate 50% of the time i could not reach them and the phone rang to voicemail and when i did get through it sounded like a circus with woman laughing and screaming on each call as if they are highs cool girls being chased around, I am extremely dissatisfied and I regret upgrading , I would like a senior representative with client retention and Query resolution training to contact me, if the matter is not resolved and if some form of compensation is not provided I will have to lodge a complaint with ICASA and the consumer tribunal.