Complaint still not resolved

This matter which I have reported has still not been sorted. I now have to apply for the 24 month fibre contract as a new client and Vodacom is still expecting me to foot the bill that I received due to sloppy work ethics from the Sales Consultants. No wonder they treat clients like ****, they know that they can get away with it. Yet again pathetic - On the 10th of March 2020 i went into a verbal contract agreement with Sales Consultant Kevin Bester. This took place in the presence of two other Vodacom and was discussed in length. Subsequently and yet after another lengthy decision with a ********** Consultant I was forwarded an incorrect contract. The digital contract itself never made mention of the contract period and thus I accepted the digital contract. The 24 month contract involved the first 3 months being for free. Suddenly at the end of March I was billed. Only upon my fifth enquiry I was told that the incorrect contract was sent. There is always a catch with Vodacom. After spending at least another 3 hours on the phone trying to sort this out I now have to apply as a new customer even though I already have 4 contracts with Vodacom. Kevin Bester also promised me to sort this out on Tuesday the 5th of May 2020. He helped me by blocking me on WhatsApp. Never got back to me!!!!! Surely Vodacom must have a protocol where an employee should be held responsible for for forwarding an incorrect contract. I will never advise anyone to make use of Vodacom. After NUMEROUS phone calls NOT ONCE DID A SUPERVISOR RETURN MY CALLS!!!!!