Complaint still not resolved

<p>After they billed us incorrectly after selling us a product under false information, it has at last been sorted out except for the data bill of R3000. And we are getting the run around and nobody is interested in solving our complaint. Now they claim they sent us an sms that our data was depleted on 26-03-2016 but we have proof of the sms we received was on 31 March 2016 saying we still have 200 MB left - how does that make sense? PLEASE HELP or we will go to the consumer commission!!!</p>