JL
Jezal L

1 reviews | Active since Dec 2016

23 Jul 2018, 16:30

Complaint Resolved by Theo Stander from Vodacom

I would like to thank Theodore Stander for his quick efficient service for attending to my complaint. I had 2 instances whereby I’d purchase the 1 gig for R12 for an hour and my airtime would disappear without me getting my 1 gig. I logged a complaint on Saturday and with the response I received i swallow my words. Thank you so so much for attending to my problem and refunding my airtime. Initially it wasn’t about the airtime but the fact that my airtime got jacked. I take my words back. I think I’ll stay I with Vodacom for another what?... I’ve been with Vodacom for like 10 years???

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Replies (1)
Vodacom
Vodacom's reply23 Jul 2018, 16:44
Official

Good day

Thank you for taking the time to post this compliment on the website.

We truly appreciate your support and feedback.

We are happy to hear that Theo was able save the day. He will be recognised for this awesome effort.

Regards

Vodacom Consumer Website Team