AS
Amanda S
1 reviews | Active since Apr 2023
18 Apr 2023, 09:44
COMPLAINT- requesting immediate cancelation and refund please
Good morning
4th March 2023, I called Vodacom to end the full term 2yr Contract 31 March 2023.
At the end of a 26m59sec call, I verbally confirmed with the consultant that "the contract is now cancelled?" she was then cheeky asking me what more I want her to say and that she already told me that the cancelation had been processed and that I will receive a confirmation SMS.
Today is 18th April, and no SMS and still bills for this contract. I have the screenshot of the Date and time-duration of that cancellation call.
"Further Together" - Can somebody who cares please help me?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
18 Apr 2023, 10:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Apr 2023, 10:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AS
Amanda S's updateReviewer Update
18 Apr 2023, 10:23Thanku Vodacom
I look fwd to a prompt call from a Vodacom Manager who really cares
I look fwd to a prompt call from a Vodacom Manager who really cares
AS
Amanda S's update18 Apr 2023, 10:23
Reviewer Update
Thanku Vodacom
I look fwd to a prompt call from a Vodacom Manager who really cares
I look fwd to a prompt call from a Vodacom Manager who really cares