Complaint Regarding Unresolved WiFi Issues

Dear Vodacom Customer Service,

I would like to formally complain about the poor service I have received regarding my Vodacom Business WiFi line.

Since 4 May 2026, I have been experiencing ongoing speed issues on my 100Mbps line and I am not receiving the speeds I am paying for. Despite several calls over the past two weeks, the issue remains unresolved.

I was also given incorrect email addresses by consultants, which delayed the process further and added to my frustration.

This has negatively affected my work and resulted in me failing my WFM test twice due to unreliable internet service.

I am extremely unhappy with the support received so far and request an urgent resolution to this matter, as well as feedback regarding the poor customer service experience.