Complaint Regarding Unresolved Account Suspension Despite Full Payment

I paid my account in full on 19 December 2025, yet my phone was suspended. I called Vodacom on the 19th, and they advised me to call back the next day as the update might reflect then. On 20 December, I called again, but was told the same thing. On 22 December 2025, I called once more and was advised that the matter was still with TSL Legal and that I should contact them. I then called TSL Legal three times, but they said the matter was with Vodacom. When I called Vodacom twice, they insisted it was with TSL Legal. Each party accused the other of lying. On 29 December 2025, I called Vodacom five times, and each time they said it was with TSL Legal. I then called TSL Legal six times, and they said it was with Vodacom. On 30 December, I tried again, but received the same conflicting responses. On 7 January 2026, I contacted both Vodacom and TSL Legal again, but the same back-and-forth continued. On that day, I also sent my proof of payment to Vodacom’s accounts department, as advised by one of their operators. Today, 12 January 2026, I called Vodacom again, and they repeated that TSL Legal was lying. It has now been far longer than the promised 1–3 working days or even 7–14 working days since 19 December, yet my phone remains locked. This situation is unacceptable.