PT
Papama T

1 reviews | Active since Sept 2019

27 Nov 2025, 17:33

Complaint Regarding Undisclosed Conditions on Huawei Pura 80 Pro Contract

Vodacom contract for a Huawei Pura 80 Pro, which is advertised as including a free watch. After signing the agreement and receiving the phone, Vodacom informed me that the watch cannot be provided because my credit score is insufficient. This condition was not mentioned during the sale, and I was led to believe the watch was guaranteed. The phone bought on the 15/11/2025 has no simcard, no insurance because I was told wait for the watch to come back.

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Replies (2)
Vodacom
Vodacom's reply28 Nov 2025, 08:40
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 
PT
Papama T's update01 Dec 2025, 14:00
Reviewer Update
Thank you very much my issue has been resolved. They contacted me today to collect the watch, and my simard and insurance is activated.