Complaint regarding treatment of our account under contract

Good afternoon, Underneath is my last e-mail to Vodacom Head Office ( complaints ) dated 2016/05/04 @ 11:59, to which they endeavored to call back, and each time need to speak to my spouse 1st, as she is the account holder, a Lida Brown and a Mr George from their eService Team, rep**** per e-mail, advising that they cannot get hold of us, provided us with a number, which we endeavored to call back, this morning, these people not known to them, again sent them an e-mail, for them to phone us, which they did, but the moment my spouse answered the phone, there were no-one on the other side, I, as Mrs H M Theron's husband, handle all our affairs, they can either contact us. Thank you and kind regards, God Bless ! Kobus Theron - Spouse FOR Mrs H M Theron - Account Holder "Good morning, Thank you, it's much appreciated ! 1st of all, when we were with Autopage, we received itemized billing, every month, as per arrangement, and we paid monthly for that ! I fail to understand, that it doesn't exist anymore, since you have taken over from Autopage, 2016/03/17, I am not prepared to go through that scleb again, AND I WANT THAT EVERY MONTH, PLEASE !!! 2nd of all, you still did not explain a plus minus R 20.00 difference in billing from the March 2016 and April 2016 billing's, it does not sound very acceptable to me ! 3rd of all, the address is ******x 4th of all, *********, is always available, thru out the day, I just stepped outside to do something, and I would appreciate a call, please ! 5th of it all, you have not confirmed automatically receipt of our monthly billing, as per my previous request ????? ! Please note, with all due respect, that I am not impress with the service of Vodacom, at all !!! We had better service with Autopage as a Network Provider ! Be rest assured that I will lodge a official complaint, should these matters not been resolved, ASAP, and I am not threatening, merely stating a fact ! Thank you and kind regards, God Bless ! Kobus Theron ( J S )