Complaint regarding poor service of your cell phone application

I am writing to express my deep dissatisfaction with the unprofessional behaviour and lack of professionalism exhibited by your company in relation to your cell phone application. As a loyal customer, I am disappointed with the poor service and lack of attention to customer satisfaction that I have experienced. Firstly, I have noticed a consistent pattern of unprofessional conduct exhibited by your customer service representatives. On multiple occasions, when I have reached out for assistance regarding issues with the application, I have been met with a uncer*****y and frustrating responses. The representatives failed to address my concerns adequately. This level of unprofessionalism is unacceptable and reflects poorly on your company's values and commitment to customer service. Furthermore, the technical glitches and frequent errors within your cell phone application have caused significant inconvenience and frustration. Despite reporting these issues through your designated channels, I have received little to no response or resolution. This negligence demonstrates a lack of responsibility and dedication to ensuring retention of new customers. Moreover, the lack of transparency and communication from your company is deeply concerning. There have been instances where important updates and changes to the application were not properly communicated to me, resulting in confusion and difficulty in me keeping my composure. Additionally, the absence of a clear and accessible customer support system exacerbates the frustration experienced leaving us feeling neglected and unheard. It has been 5 days and each time I call I get told it is in the confirmation queue, and today get told that they tried to call with no answer when I specifically called in at 16:12 on Friday and was told that nobody was going to call me that time and when I came in to work today at 8:00am there was no missed call on my phone. One of the reasons I am so upset is that my application was put on hold due to ***** on my application and when queried about the consultants could not give me a reason and a note was put on my application that I **** about the contract saying that I was applying for my daughter then **** and said it was for me. I have requested the last consultant to cancel my order as I will be moving to a different service provider and will be cancelling my fibre with Vodacom and moving over to a new service provider again.