Complaint Regarding Incorrect Cancellation Fees – LTE Home Internet

LTE Home Internet Contract ***). I recently requested to cancel this specific contract and was surprised to receive a quotation that includes cancellation fees not only for this LTE Home Internet SIM-only contract but also charges related to another, unrelated contract I currently have with Vodacom.

I would like to make it clear that the LTE Home Internet contract in question is a SIM-only deal, and at the time of signing up, I was explicitly informed that it could be cancelled at any time without incurring penalty fees. This was a key factor in my decision to accept the offer.

IVodacom should not include early termination charges or to bundle this cancellation with another contract

I am requesting the following:

A revised cancellation quote that reflects only the LTE Home Internet SIM-only contract ***), excluding any unrelated charges.

Confirmation that no early termination fees apply to this SIM-only contract, as per the original agreement.