Complaint Regarding Harassment and Unprofessional Conduct from Call Centre Agents

Hello, I would like to formally complain about the extremely rude and unprofessional behaviour of your call centre agents. I am on a Vodacom phone contract that is registered under my husband’s name. He also has his own contract. Because of this, I receive calls from Vodacom almost daily asking to speak to him. I repeatedly explain that he is not available and request that you contact him directly, yet the calls continue. This has become frustrating and disruptive. Today, I received a call from +27 (82) 208‑3384, followed by a callback from +***7. The callback was not to resolve anything, but for the agent to shout at me, speak over me, and accuse me of being rude — without allowing me any opportunity to explain myself. When the agent became hostile during the first call, I ended the call. The agent then called me back from another number purely to continue yelling at me. I was not given the agent’s name, as I was not allowed to speak at all. It is unacceptable for an employee to call a customer back simply to berate them. This behaviour was aggressive, disrespectful, and completely unprofessional. I request that:

My number be removed from calls intended for my husband. Your agents be properly trained in professional and respectful customer communication. This incident be investigated, as no customer should be treated this way.

Please stop contacting me altogether regarding my husband’s account.