complaint regarding cell phones repair being told DATA wont be removed and then they wipped everything

<p>i took my Sony Z5 in to get a quote on the screen repair because my screen was cracked , i spoke to NABEEL at somerset west vodacare , i firstly asked if i must do a back up and he said he can do one for R170 and i said ill rather do one , he then went on to say they are only fixing your screen so no need to back the phone up because they wont be doing anything with the software. he told me ill get a quote in maximum 2 days ....... 6 days later i received the quote of R 2882.76 and gave the go ahead thinking just the phone screen is getting fixed and thats all. on the 19/05/2016 on collection and after paying for the repair as the lady did not want to give me my phone before i had paid. i realized that they had wiped all my data on the whole phone losing everything that included work documents, photos , banking details , contacts , all my typed out documents , study notes and all my data on the phone . i went back into the shop and was told by the consultant " i can do nothing about it" .<br />the main reason why i am really upset is the NABEEL the guy at vodacare specifically told me that my data will not be removed as they are only fixing the screen and now i sit with my phone that i can not contact my clients because all there contacts are gone, work documents are gone , photos are gone<br />i am really disappointed in the service i have received and really angry about my phone being wiped clean.<br />now i have basically lost everything and cannot get hold of anyone because i was told my data wont be touched and now it is ALL GONE...................</p>