Complaint Regarding Billing Issues and Poor Customer Service

My recent interactions with your company have left me frustrated and disappointed. Firstly, I visited the nearest store to inquire about why my account had not been debited, only to discover that my payment terms had been captured incorrectly. Despite my payment being due on the 7th of the month, it was captured for the first, resulting in a penalty fee. While I proceeded to pay the full amount, I was troubled by the lack of communication regarding this error. Subsequently, Vodacom attempted to debit my account again just two days later, without any prior notice or explanation. This recurring issue continued into the following month, with penalty fees being app**** without justification. Upon contacting Vodacom, I was assured by one representative that a credit would be issued, yet I have received no confirmation of this. Furthermore, my subsequent interactions with your customer service team have only exacerbated the situation. Despite speaking to multiple representatives, including individuals named Xoli and Masego, I have encountered conflicting information and unprofessional conduct. Being placed on hold indefinitely and not receiving promised callbacks has only added to my frustration. Most recently, a visit to a Vodacom store yielded no resolution, as I was informed that I must address the issue directly with Vodacom over the phone. These ongoing billing discrepancies and poor customer service have not only caused me financial inconvenience but have also affected my ability to work effectively. As a result, I have been forced to purchase additional data at my own expense.