Complaint regarding a Terrible/Horrible Service

<p>The compIaint is regarding the Laptop contract i have with Vodacom. In Dec 2014 i cancelled the direct debit as i was no longer working and called them in January 2015 to find out how much was my outstanding balance that i needed to pay in order to have my service restored. i was sent an sms to the number ********** 923 with the outstanding balance and the reference for Nedbank which i need to pay my account at. i then went and paid my account and my service was restored. i kept paying each month and Nedbank and didnt have issues as i was able to make use of my services up until Aug/Sept where i couldnt make use of the internet after paying my account at Nedbank and when i called customer care i was shocked when they told me that my Line has been DELETED from the network as i had an outstanding i owed from Jan. I really got annoyed as i could not understand why was my number deleted without my knowledge..i was then advised that they tried to contact me previously, which is true but i did not have time to speak to the advisor as i was at work and he never hinted anything about me owing anything...... i then asked how is that possible as i was sent a balance via text, paid and kept on using my services each month....i asked why was i not informed of this balance and without no luck i spoke to consultance who dont know how to do their Job....requested to speak to a manager/sup/Tl to have this investigated but advisors kept dropping the call....i then received another phone call from Vodacom later in 2015 and explained the issue to the advisor who promised that she will be escalating the matter to the Team leader and i will be contacted and i wasnt till i received a call from the debt collecters........Explained the same story to them as well and i was advised to make a sworn affidavit, fax it with the copy of my Id......after 1/2 month, the lady from the collections called and advised that Vodacom says the charges are valid.......I still ask, which charges are they talking about as my number was deleted without comminucation.....she sent me a response from Vodafom which you can see when you read it that whoever did it did not fully investigate the matter as it states that i was advised of the charges and failed to co-operate.......i was advised of that information when i called them....the report had spelling errors ....i need this matter to be dealt with by someone who knows their Job.....i will never recommed Vodacom to anyone after horrible service and if this doesnt get to be resolved then i will be escalating further as this affecting my ITC because people dont know how to do their jobs....</p> <p> </p> <p>I need proof of every communication i had with Vodacom, call recordings and they need to send me a proof in writing of those charges and detailed information of when they said they contacted me and i need them to send me information of the process they follow in order to get the number deleted and also that contract to be cancelled as well and i will not pay any charges that i dont know and also that were not communicated and i still say, failure to solve this matter will leave me with no choice but to follow other escalations channels as this has been going on for long now and it's very irritating</p>