1 reviews | Active since Jan 2014
complaint regarding a contract renewal
Dear Vodacom Customer Service,
I am writing to formally lodge a complaint regarding a contract renewal I agreed to on 31 December 2025.
During a telephonic conversation with a male consultant on that date, I was promised a specific 24-month contract with a fixed monthly rate, no yearly price increases, and various data benefits. Based on these specific promises, I chose to renew my contract instead of canceling it.
However, the promised benefits have not been app**** to my account. I have also received a notification of a price increase effective 1 April 2026, which directly contradicts the terms I was guaranteed.
I attempted to resolve this on Monday, 2 March 2026, but after being cut off multiple times, the final consultant I spoke with could not assist. I was told that the recording of the call from 31 December would be reviewed and that someone would contact me. As of Wednesday afternoon, I have received no feedback.
I am extremely dissatisfied with the service I have received and the fact that the agreed-upon terms are not being honored. I request that you listen to the call recording from 31 December 2025 and adjust my contract and billing to reflect the original agreement immediately.
I look forward to your prompt response and a resolution to this matter.
I am writing to formally express my dissatisfaction regarding the price adjustment notification I received.
Please refer to the recorded call from 31 December 2025. During this conversation, the agent explicitly promised that there would be no price increases for the next two years. Additionally, I was promised a 65% reduction in data costs. Your recent email contradicts these verbal agreements and does not address the other service issues I have experienced.
Furthermore, I contest your claim that you attempted to contact me telephonically. No such call was received, and I find it unprofessional to suggest otherwise.
I expect Vodacom to honor the terms and pricing promised to me during the recorded call on 31 December 2025. Please also provide the name of the agent who handled that call and confirmed these details with such confidence.
I look forward to your prompt rectification of this matter.
I am writing to formally express my dissatisfaction regarding the price adjustment notification I received.
Please refer to the recorded call from 31 December 2025. During this conversation, the agent explicitly promised that there would be no price increases for the next two years. Additionally, I was promised a 65% reduction in data costs. Your recent email contradicts these verbal agreements and does not address the other service issues I have experienced.
Furthermore, I contest your claim that you attempted to contact me telephonically. No such call was received, and I find it unprofessional to suggest otherwise.
I expect Vodacom to honor the terms and pricing promised to me during the recorded call on 31 December 2025. Please also provide the name of the agent who handled that call and confirmed these details with such confidence.
I look forward to your prompt rectification of this matter.