Complaint regarding a booked phone

Good day,<br> <br> My Name is Moses Malose Mogotlane. I upgraded my phone in November to a Sony Z5. On the 7th of January I charged my phone while it was off and in the morning when I tried switching it on it kept in initializing applications. I took it to the Vodacom in Wonderpark mall and the technician told me that it was a software problem. Because I bought it and work in Rosebank i took it there on Monday the 11th. They said I will get back my phone within Two to three weeks after it is booked.<br> <br> My frustrations, according to the Consumer credit act I was supposed to be given a new phone as it is still under Six months. Now I was not even given a curtasy phone. I have data that is about to expire this month end, and I strongly believe that I will not just donate my money like that as it was bought. I have an insurance with you as well on my pohone and I simply do not understand the hold up. <br> <br> Today I called Sandton repairs centre and they told me I did not complete a date of loss on my insurance claim form, to my surprise my phone is not lost why must I put a date of loss on the form. Now what really get to my nerves is that you are going to deduct money from my bank account for a phon