MM
Mpho M
1 reviews | Active since Feb 2013
08 Nov 2018, 16:45
Complaint: REF: ***
I once got a call from Vodacom offering me the Huawei rooter where I would be using less data as I spend a lot on my data cash. I accepted the offer and then terminated it the following day as I have been complaining that the area where I live has no network. Their service provider came and collected the rooter and I cancelled the offer. Sdugu dugu I see that Vodacom is deducting and I lodged numerous complaints through their *********** call centre where I spoke to Lerato and Mandisa who told me I was going to be refunded. Till today im still waiting for the refund. pathetic, pathetic, PATHETIC.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
08 Nov 2018, 18:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Nov 2018, 18:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
08 Nov 2018, 19:51Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been attended to and the relevant credits have been passed. We will process the refund as soon as the credit reflects within 24 hours.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been attended to and the relevant credits have been passed. We will process the refund as soon as the credit reflects within 24 hours.
Regards
Vodacom Consumer Website Team
Vodacom's reply08 Nov 2018, 19:51
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been attended to and the relevant credits have been passed. We will process the refund as soon as the credit reflects within 24 hours.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been attended to and the relevant credits have been passed. We will process the refund as soon as the credit reflects within 24 hours.
Regards
Vodacom Consumer Website Team
MM
Mpho M's updateReviewer Update
15 Nov 2018, 12:24Good day
Thank you for the feedback, I did receive an call from one of your consultants.
I have received a refund however, I don't think the amount is the correct amount that was deducted from my account over the months. When I spoke to the agent he stated that my refund would be around R500+ as that is the amount that was deducted. Yesterday I received an sms on my phone stating informing me that R369.54 was credited into my account by Vodacom. Please contact me to explain how we got to that amount, further to this I don't understand why I should be charged for an error on your side.
Your swift response would be greatly appreciated so that this matter can be put to rest.
MM
Mpho M's update15 Nov 2018, 12:24
Reviewer Update
Good day
Thank you for the feedback, I did receive an call from one of your consultants.
I have received a refund however, I don't think the amount is the correct amount that was deducted from my account over the months. When I spoke to the agent he stated that my refund would be around R500+ as that is the amount that was deducted. Yesterday I received an sms on my phone stating informing me that R369.54 was credited into my account by Vodacom. Please contact me to explain how we got to that amount, further to this I don't understand why I should be charged for an error on your side.
Your swift response would be greatly appreciated so that this matter can be put to rest.