complaint re poor service from VodaCOM

I have a complaint against Vodacom.I purchased a Sony Ericsson,Model D2403 on the 11/1/2015. I used the camera once and when I tried using it again on the easter weekend it was not working.<br> I then took it in to Vodacom at the Liberty Midlands Mall, in PMburg on 11/4/15, where it was purchased.They told me that it had to go in to be repaired.It has since been back and forth from Durban to Joburg and<br> it is now three months and it is still not sorted out.<br> When I received it after the first repair, it had a scratch on it and looked like a second hand phone so they<br> sent it back. When I recieved it after a few weeks, the mesh at the bottom of the phone was damaged and I refused to accept it. I have phoned the head office and the Durban Branch to speak to the managers,but their excuses are that they are not in or are busy and the consultants take my details and tell me that they will be in touch with me.<br> Its been a few weeks since I phoned them and I still await a response.<br> <br> The managers seem to pass the buck to consultants. The last call I had was from a consultant in Durban telling me that they had ordered the part and that it went back to JHB to be sorted. I am still awaiting feedback