LM
Lesego M
1 reviews | Active since Jul 2022
10 Jul 2022, 20:16
Complaint - poor Vodacom mobile processes
Vodacom Mobile has very weak controls for those buying phones on their platform. Thanks to those very weak validation processes they allowed a ********* using my name to buy a phone on contract and received it. Only Vodacom failed me, other retailers performed proper authentications. After 2 weeks of logging a dispute only then my issue was acknowledged. All round I faced failures by Vodacom.
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Replies (2)
Vodacom's replyOfficial
11 Jul 2022, 08:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jul 2022, 08:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Jul 2022, 14:54Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate, ***** has been confirmed and related chargers will be credited. Regards Consumer Website Team
Best regards,
Vodacom's reply18 Jul 2022, 14:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate, ***** has been confirmed and related chargers will be credited. Regards Consumer Website Team
Best regards,