Complaint- poor service delivery

Cell no ***, this is a contract that was renewed on the 28th March. The new handset was promised during the course of the following week being 1st April to 4th April. To date no handset has arrived, When phoned to query, we were told that they are out of stock. This is now a matter of urgency as the client is now in hospital and has not got a phone. Phoning from hospital is difficult and the call keeps being cut off. furthermore we are told that order was cancelled, this is not the case. PLease phone his wife urgently on number *** in order to assist her.

Many thanks