COMPLAINT / POOR SERVICE

<p>I upgraded my contract on the 28th of January 2017 at Vodacom Shop Mall of the North to the following: (V16DC2914) Sony Experia X Compact Black + 10GB data x 1 – (H) + PS4 + Top Dog Voucher @R678pm on uChoose Flexi 200. I have received my phone and have paid the R150 admin fee however I am still waiting for my PS4. We are in the 3rd week now and every time I follow up (not the store keeping me up to date) I have to hear the exact same “sorry sir no stock yet” - I have tried to resolve this internally with the franchise, I was told 24hours ago that they will get a regional manager on this asap however no one has called me or even just notify me of what’s going on. I hereby request VODACOM to get involved and FINALIZE my upgrade as I believe 3 weeks is more than enough to be patiently waiting with now proper feedback.</p>