Complaint on Vodacom Online Store

Good day,

On the 25th of May 2022, I bought a phone on the online store for Vodacom cash, since then I have note heard anything from them. When I call, I am told to send an e-mail nobody responds to the e-mails. I have also tried them on facebook messaging, I am told the process is being checked and then no response. I am not sure if this means, I have lost the money I paid for the phone. Since we are on the third week and no formal response from Vodacom. Everyone in there call center seems to not know how to handle my issue and no response from e-mails.