COMPLAINT ON VODACOM

Your vincent outlet in East London has the worst customer service, faces behavioural challenges from staff who feel entitled & speak whichever way possible with your clients. Staff member seems to mine customers waiting 30-45 min for service.

Two weeks back I had done an insurance claim with this outlet, I received no feedback (as promised after 2-3 working days) as a result last week, i had to call your customer care- which then informed me that my application was successful.

After consultations with Matthew from the outlet, he informed me that the phone should be in on by Friday last week- I then informed him that I would come this week due to even pay the 15% access. I came in and without sincerity informed me that they don't have stock and I should wait for Thursday (25th March).

I found it difficult to understand how this was not communicated to me prior and how i keep getting different communication from Matthew each and every time without any accountability or remorse. I have paid my access fee without getting any phone, and noting the lockdown.

I have just called in at the office in vincent, with regards to receiving my phone. Now Matthew is informing me that their stock is delayed & refuses for me to speak to management. You realise we are on lock down & phone was due last wee****

How am I suffering for incompetency. I am disheartened and wish to cancel my contract with you guys instantly. You have no customer service whatsoever and take for granted your customers.