Complaint on post billing after contract terminated

Dear Vodacom Billing Team,

I am writing to formally lodge a complaint regarding incorrect billing on my account after the termination of my cellphone contract.

My contract reached its end, and I explicitly advised Vodacom consultants on numerous occasions that I was not interested in any upgrade and that all services linked to the contract should be cancelled.

Despite these clear instructions, billing continued on my account even after the contract termination date.

I have also requested that the cellphone insurance be cancelled as well and this was also not done. This has caused me significant frustration and inconvenience.

I am extremely dissatisfied with the handling of this matter, especially given that I followed the correct channels and communicated my intentions clearly. I should not be billed for services I did not agree to continue or renew.

I hereby request: A full investigation into this matter A refund of all amounts billed after the contract termination date Written confirmation that my account has been fully cancelled and that no further billing will occur Please treat this matter as urgent and provide feedback as soon as possible. I trust Vodacom will resolve this matter promptly and fairly.