Complaint on pathetic service

I spoke to a consultant on 5 July 2019 and was assisted with an upgrade. Was told that I will have my devices within 3 to 5 days. I have made a few calls to vodacom to follow up and have been told that they waiting for a confirmations department to call me before the phones can be released to the courier for delivery. To date, 4 days later and few complaints, no contact. The most disappointing, frustrating and pathetic service I have ever experienced from vodacom. I'm sure I have my contract with them for longer than what their *********** call centre staff have been employed. So needless to say, it's almost weekend and nothing is going to happen.