GB
Grant B
1 reviews | Active since Nov 2019
02 Nov 2019, 10:22
Complaint - not surprisingly
Vodacom fibre is absolutely useless, I had an appointment on31 October for installation, contact 1 November to say they will be at my house on 2 nov at 10am! Again a no show! HowPathetic for the number 1 on n this country
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Replies (2)
Vodacom's replyOfficial
02 Nov 2019, 11:41Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Nov 2019, 11:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Nov 2019, 12:57Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed the issue is resolved.
Apologies for any inconvenience this may have caused. Regards,Consumer Website Team
Apologies for any inconvenience this may have caused. Regards,Consumer Website Team
Best regards,
Vodacom's reply08 Nov 2019, 12:57
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed the issue is resolved.
Apologies for any inconvenience this may have caused. Regards,Consumer Website Team
Apologies for any inconvenience this may have caused. Regards,Consumer Website Team
Best regards,