complaint not resolved and emails now ignored

Hi<br> <br> Complaint: PC-0XM2-2PDRXW <br> <br> I have been speaking to Waseema. She was going to credit my return debit order fee and bank charge and do a manual debit from my account. This was supposed to be done one Monday. This has not been done as yet and now my emails are being ignored! What sort of service is this! Is this what you call complaint resolution. Very quick to update on hellopeter that the issue is resolved and closed however no action is taken. I am still also awaiting the letter I mentioned and there has been no word of it yet. I would love to call in however your network have been off and on since Monday! That's just the cherry on the cake