complaint not resolved after 2 mnths still

I have been having problems with my line since august when some one @ vodacom cancelled my contract, it was eventually re-instated, now after 2 months of waiting for someone to explain why my line is an open line and not top up as it intially was...still nothing..my line is still suspended as I refuse to pay the R900 owing, because vodacome opened my line..I did not instuct them to do so..I have been emailing and calling and still no response, no help, no answer...all that I get told is ur line is blocked ..- have all my email correspondence with vodacom..,next step is the ombudsman...one can't struggle like this..