gP
g P

1 reviews | Active since Jul 2012

06 Apr 2017, 22:28

Complaint Not crediting my bundle

<p>I bought a bundle and they send me a SMS to say it credited and then when I check they never did and used my airtime for data. Then of cause I phone the worst call centre in town and spoke to three people who kept telling me to take my SMS to a vodacom store. Where do you find a vodacom store at night and secondly it is not my fault your systems do not work. </p> <p> </p> <p>3 people can't take ownership of an issue. Definitely they have never taken any pride in customer service. Can't not wait to cancel all three my contracts with this company. </p> <p> </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply07 Apr 2017, 07:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply11 Apr 2017, 11:02
Official

Dear Gary,

Feedback provided.

Regards,

Cassandra

Best regards,