1 reviews | Active since Jul 2012
Complaint Not crediting my bundle
<p>I bought a bundle and they send me a SMS to say it credited and then when I check they never did and used my airtime for data. Then of cause I phone the worst call centre in town and spoke to three people who kept telling me to take my SMS to a vodacom store. Where do you find a vodacom store at night and secondly it is not my fault your systems do not work. </p> <p> </p> <p>3 people can't take ownership of an issue. Definitely they have never taken any pride in customer service. Can't not wait to cancel all three my contracts with this company. </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Gary,
Feedback provided.
Regards,
Cassandra
Best regards,
Dear Gary,
Feedback provided.
Regards,
Cassandra
Best regards,
