Complaint not being handled
<p>Previous ref nr: EC-044J-2OHQUN</p> <p>Previously i complained about a unknown number that misteriously just started on my name on 1 Nov. I closed/ported my cell nr to Cell C end of October and havent used Vodacom since. Then i saw that i was still being debited. When i saw that the amount was different i went onto the invoice and saw that it was a totally different number.</p> <p>Vodacom came back to my complaint saying i should get proof of the porting for me to be able to be reimbursed, i got the Cell C contract and have been sending it to Leslie for the last 3 weeks with NO response.</p>
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Vodacom's replyOfficial
16 Aug 2016, 10:45Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Aug 2016, 10:45
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,