Complaint, no response from Vodacom

Good day

Firstly......

I received a message from Vodacom saying that I won 1G of data for Facebook for shake Your 1.0 GB bundle has been provisioned and will be valid until 2020-01-19 at 23:59:59.

Thereafter being on Facebook for only 30 minutes, I received the below message

You've used R10.21 out-of-bundle data on *** so far this month. Dial *124# to Get 150MB + 50MB FREE at R11 (today) now with your airtime advance. Offer valid today until 23:59. Dial *135# or click http://voda.com/appaccount to check your balance.

I never asked Vodacom that when my data or airtime depletes I can still continue to use the internet!! I called Vodacom to complain about this but your agent told me that I should have subscribed to not be invoiced the airtime or data I use in advance! HOW THE HELL SHOULD I HAVE KNOWN THIS? Normal decent networks would say you're out of data or airtime please recharge -SIMPLE!

This is a prepaid simcard not contract! Why is this happening?

Lastly .... Three years ago my contract with you leaches expired and I didn't renew it! I canceled the contract to this day on my credit bureau your contract still show that I owe you! When I call Vodacom they say nothing shows on their side but it's different on Transunion! I called Transunion to resolve this for me and they said they are waiting for Vodacom! When I call Vodacom I'm always told the account is handed over to the legal department and there's nothing they can tell me!

Honestly I'm tired with the level of service I receive from you! This is unacceptable! Ya'll treat me like I don't pay for your network! This is initially why I canceled my contract and went to Telkom! I was extremely disappointed with the level of service you gave me and still am.

Can someone please resolve these problems I have with Vodacom?

Regards

This is the email I sent their complaints department ***

These people do not take me serious